{"type":"document","data":{"contentType":"onecms:editorialPage","flexPageMetadata":{"afmBanner":false,"description":"We are redesigning our website step by step. Curious what you’ll notice?","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"What will you notice?"},{"componentType":"paragraph","richBody":{"value":"<p>It may take some getting used to, but you are still on the ING website. You can check this by looking at the URL (the website address). It starts with: <strong>ing.nl</strong>, <strong>mijn.ing.nl</strong> or <strong>mijnzakelijk.ing.nl</strong>.</p>"}},{"componentType":"sectionTitle","title":"Why are we doing this?"},{"componentType":"paragraph","richBody":{"value":"<p>We are updating our website step by step, making it:</p><ul><li>clearer and easier to use</li><li>work better across different screens (desktop, tablet, mobile)</li><li>align with the new ING look and feel</li></ul><p>We will keep working on improvements so you can find your way around our website as clearly and easily as possible.</p>"}},{"componentType":"sectionTitle","title":"Where can you experience the changes?"},{"componentType":"paragraph","richBody":{"value":"<h4><strong>On ING.nl (Personal, Business and Private Banking), My ING and My ING Business, you will see:</strong></h4><ul><li>a renewed design in some sections: a different font and more colour</li></ul><p> </p>"}},{"componentType":"paragraph","richBody":{"value":"<h4><strong>Changes you will only see on ING.nl:</strong></h4><ul><li>Pages are now displayed across the full width of the screen when viewing the website on a desktop</li><li>The navigation has moved from the left-hand side of the page to the top when viewing the website on a desktop</li></ul><p> </p>"}},{"componentType":"sectionTitle","title":"Frequently asked questions about the renewed design of ING.nl"},{"accordionList":[{"richBody":{"value":"<p>You can’t move the menu. On your computer, the menu is now at the top of the page. This is part of the website’s renewed design.</p>"},"title":"How do I move the menu on ING.nl back to the left-hand side?"},{"richBody":{"value":"<p>We moved the menu to make the website clearer and to make better use of the screen. This way, you can see more quickly what is important to you.</p>"},"title":"Why was the menu moved?"},{"richBody":{"value":"<p>Yes, that’s correct. On your mobile phone, the menu is at the bottom, as you’re used to. This makes navigating with one hand easier.</p>"},"title":"On my mobile phone I see the menu at the bottom. Is that correct?"},{"richBody":{"value":"<p>The website adapts to each device. On a computer, the menu is at the top; on a mobile phone and tablet, it’s at the bottom. This keeps everything easy and comfortable to use.</p>"},"title":"Why does the website look different on my computer than on my mobile phone or tablet?"},{"richBody":{"value":"<p>No, you can’t. The layout is part of the website’s new design.</p>"},"title":"Can I adjust the menu myself?"},{"richBody":{"value":"<p>No, it isn’t an error or a fault. The website has been updated, and this is how it is intended to work now.</p>"},"title":"Is the change in design on ING.nl an error or a fault?"},{"richBody":{"value":"<p>Pages now use the full width of your screen. This creates more calm and a clearer presentation of information.</p>"},"title":"Why has the page suddenly become so wide?"},{"richBody":{"value":"<p>Yes, you can still find everything. Some sections may be in a slightly different place, but the content itself has stayed the same.</p>"},"title":"Does everything else on the website still work the same way?"},{"richBody":{"value":"<p>Yes, you are on the real ING website if the web address matches ING.nl. The design has been updated, but the web address has not changed.</p>"},"title":"Is this the real ING website?"},{"richBody":{"value":"<p>You log in in the same way as you’re used to. Nothing has changed in the login process itself. Only the website’s design has been updated.</p>"},"title":"Has logging in to My ING changed?"},{"richBody":{"value":"<p>We have updated the website to make it clearer and more user-friendly. The content and functionality remain the same. This change therefore has no impact on your products.</p>"},"title":"Does anything change to my products because of the new design?"}],"componentType":"accordion"}]},"hasMacro":false,"id":"fbd90046-ac51-4f19-971e-28a5d631f749","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Make an appointment","url":"/en/bank/make-appointment"}},"componentType":"editorialHeader","coreHeader":{"headerImage":{"extension":"jpg","original":"https://assets.ing.com/asset/acef8c63-5366-47e0-8db1-c10c8756b344/Invulling-van-de-Vermogensbeheer-strategieen.jpg","transformBaseUrl":"https://assets.ing.com/transform/acef8c63-5366-47e0-8db1-c10c8756b344/Invulling-van-de-Vermogensbeheer-strategieen","type":"image","width":6034},"title":"Step by step, we are redesigning the website"},"date":"2026-05-18","readingTime":0},"publishDate":"2026-05-18T18:20:22.793+02:00"}}