{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Updated Privacy Statement ING","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>Therefore, the privacy statement was updated on 20 April 2026. The key changes are:    </p><ul><li>We have updated the overview with examples of retention periods (Chapter 8).</li><li>We have added examples of how we use Artificial Intelligence (AI) to improve our services, processes and products (Chapter 3).</li><li>We explain the different roles (broker and managing general agent or &apos;MGA&quot;) that ING can fulfil when you purchase an insurance product (Chapter 4).</li><li>We explain what insights we provide to support your financial health (Chapter 3). </li></ul>"}},{"componentType":"linkList","iconTitle":{"title":"Privacy Statement"},"textLinks":[{"text":"About this Privacy Statement","url":"/en/bank/privacy-statement/about-this-privacy-statement"},{"text":"Introduction","url":"/en/bank/privacy-statement/introduction"},{"text":"1. Purpose and scope of this Privacy Statement","url":"/en/bank/privacy-statement/purpose-and-scope-of-this-privacy-statement"},{"text":"2. The types of personal data we process","url":"/en/bank/privacy-statement/the-types-of-personal-data-we-process"},{"text":"3. What we do with your personal data","url":"/en/bank/privacy-statement/what-we-do-with-your-personal-data"},{"text":"4. Who we share your data with and why","url":"/en/bank/privacy-statement/who-we-share-your-data-with-and-why"},{"text":"5. Transfer of personal data outside the EEA","url":"/en/bank/privacy-statement/transfer-of-personal-data-outside-the-eea"},{"text":"6. Automated decision-making and profiling","url":"/en/bank/privacy-statement/automated-decision-making-and-profiling"},{"text":"7. Your rights and how we respect them","url":"/en/bank/privacy-statement/your-rights-and-how-we-respect-them"},{"text":"8. Retention","url":"/en/bank/privacy-statement/how-long-we-keep-your-personal-data"},{"text":"9. How we protect your personal data","url":"/en/bank/privacy-statement/how-we-protect-your-personal-data"},{"text":"10. Changes to this Privacy Statement","url":"/en/bank/privacy-statement/changes-to-this-privacy-statement"},{"text":"11. Contact and questions","url":"/en/bank/privacy-statement/contact-and-questions"}]}]},"hasMacro":false,"id":"fe5b7899-281e-437a-8e86-8a22db997ee4","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"ING and your personal data","url":"/en/bank/privacy-statement"}},"componentType":"productHeader","coreHeader":{"body":"ING handles the data of its customers with care. How we do that and what data we process is described in our privacy statement. In case of changes in laws and regulations, adjustments in our way of working or in the use of new technology or other developments, we keep a close eye on whether the content of the privacy statement is still appropriate. And if necessary, we will adjust it. We also do this when we find it important to better explain certain matters.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/7c50a7f4bf0938a1/original/Rear-view-of-a-woman-using-a-smartphone-and-laptop-in-a-restaurant.jpg","transformBaseUrl":"https://assets.ing.com/transform/c7669f1a-7b76-4da0-a906-88a123cbd2cf/Rear-view-of-a-woman-using-a-smartphone-and-laptop-in-a-restaurant","type":"image","width":5800},"subtitle":"20 April 2026:","title":"Updated ING NL Privacy Statement"}},"publishDate":"2026-06-29T16:33:08.866+02:00"}}