Cookies are small files that are saved on your computer, tablet, or mobile phone when you visit our websites or use the ING app. They help us collect information about your visit and device.
We also use other tracking technologies like JavaScript, web beacons, or tracking pixels, in combination with cookies (hereafter collectively referred to as “cookies”). These can track which pages you visit, which buttons you click, and whether you open our emails, as well as which device you use. This helps us improve our websites, show you relevant content, and measure how well our communications and advertisements work.
Some cookies (like those for analytics, personalisation, or advertising) also collect and process personal data. You can read more about how ING handles your personal data in our privacy statement.
"}},{"componentType":"sectionTitle","title":"Why do we use cookies?"},{"componentType":"paragraph","richBody":{"value":"Some cookies are necessary to make sure the website works properly, for example, to enable safe online banking and prevent fraud. These are called ‘essential’ cookies and are always used without asking for consent.
Other cookies (‘Analytical’, ‘Personalisation’ and ‘Advertising & social media’) help us measure the performance of our website and the ING app, improve our pages and your experience, and to show more relevant content or advertisements based on your behaviour. These cookies are only used with your consent. No consent is requested for analytical cookies with little impact on the privacy of visitors.
"}},{"componentType":"sectionTitle","title":"You decide what we can do"},{"componentType":"paragraph","richBody":{"value":"We respect your right to manage what data we collect through cookies and how we use it. You can specify which type of cookies you consent to and for what purpose we use the (personal) data we collect from you. In My ING and the ING App, you can change or withdraw your consent at any time via ‘Cookie Settings’. If you do so, your settings will then apply for all devices on which you log in. Also, on all ING Netherlands websites you are able to manage your cookie preferences at any time, for example via ‘Cookie Settings’ at the bottom of the website (in the ‘footer’) or account settings.
Each website of ING provides an overview of the cookies that ING uses, with a description of what they are used for and the personal data processed. More information on this can be found in the cookie overviews for each ING website (see “What cookies we use”).
If you do not want to accept any cookies at all, you can turn off all cookies by going to your browser's ‘internet options’. This may cause ING websites to not function properly because essential cookies will not be placed. ING websites may not appear normally, or you may be unable to use online banking.
"}},{"componentType":"sectionTitle","title":"Explanation of the different types of cookies"},{"componentType":"paragraph","richBody":{"value":"Essential Cookies
Essential cookies are needed to make sure our websites work properly. For example:
These cookies are always used and cannot be rejected because they are necessary for basic security and proper website operation.
Analytical Cookies
Analytical cookies help us understand how visitors use our websites and the ING app by tracking and analysing your visits and interactions. For example, they can show us:
This information helps us spot problems, improve the website, and make your experience better. For instance, if many users leave a page quickly, we know it might need improvement. No consent is requested for the use of analytical cookies that have little or no impact on visitor privacy. If analytical cookies do impact your privacy, we will ask for your consent.
Personalisation Cookies
Personalisation cookies are used to track your behaviour on our website. This includes what products you look into, what services you use, and what pages you visit most often. This helps us build a profile of you to personalise your experience by showing more relevant content and (non) commercial offers on our websites. For example:
These cookies also help us see which content and (non) commercial offers are most useful to visitors of our websites, so we can improve what we show you. If you are a customer and, with your permission, we may combine information collected through these cookies with information about ING products you have or services you use. This way we can avoid showing you offers for ING-products you already have and instead show you content that is more relevant based on your profile.
Without personalisation cookies, you may still receive messages or advertisements from ING, but these will not be tailored to your interests and may be less relevant.
Advertising and social media Cookies
Advertising and social media cookies are placed by third parties, such as Google and Meta, both inside and outside Europe. These cookies help us show advertisements to you on other websites and social media platforms, and track whether you have seen or clicked on those advertisements. For example, if you visit ING.nl, you may later see ING advertisements on Facebook or Instagram. These cookies also help us measure how successful these advertisements are, such as how many people clicked on an advertisement or visited the website after seeing it.
To make advertisements more relevant, we may also share encrypted identifiers (like a coded version of your email address and phone number) with third parties. We do this so they can show ING advertisements to you and people with similar interests. For example, if you clicked on a mortgage advertisement, we can ask Google or Meta to show similar advertisements to audiences who are interested in mortgages. If you are a customer and with your permission, we may combine information collected through these cookies with information about ING products you have or services you use. This means we can avoid showing you offers for products you already have and instead show you content that is more relevant to your needs.
Without advertising and social media cookies, you may still see ING advertisements on other websites and channels, but these will not be tailored to your interests and may be less relevant.
"}},{"componentType":"sectionTitle","title":"More about advertising cookies and similar identifiers"},{"componentType":"paragraph","richBody":{"value":"When you use the ING app, and only with your permission, we can collect a unique device identifier for marketing purposes (the ‘Advertising Identifier’ on iOS devices and the ‘Google Ad ID’ on Android devices). This identifier is unique to your device and contains no other personal data like your name, your phone number, or your email address. You can manage how we use this identifier and you can reset this identifier at any time. Below, we explain how to see and change your personal identifier settings on popular operating systems:
Only with your consent, we share encrypted identifiers with third parties, like social media platforms. We do this to show a relevant advertisement on your personal page on social media or in your search results of a search engine. To do so, we share your encrypted email address/phone number or a cookie ID with these platforms, so they can check whether you have an account there. These platforms may also place cookies on our website pages for this purpose, if you agree to this.
We, as ING, decide what data we share with third parties like Google and Meta. We share specific behaviour on our websites, for example, what buttons you click on ing.nl. We share this data via a unique cookie ID or encrypted email address and phone number with Google or Meta. By sharing this data, we are able to measure whether our marketing campaigns on Meta and Google are successful or not. We link your unique cookie ID to an ad and thereby track whether the ad you clicked on was relevant to you. We may also instruct Google and Meta to search their platforms for people with similar interests to you and show them an advert from ING. This way, we can advertise better and more personally.
The only data we share with third parties, is your unique cookie ID or encrypted email address/phone number in combination with your click data. We share no other personal data with (social media) platforms. For example, when filling in an ING calculator, we only shared the fact that you filled it in, but not the income data you filled in.
"}},{"componentType":"sectionTitle","title":"Sharing data with third parties"},{"componentType":"paragraph","richBody":{"value":"Only with your permission, ING websites share data collected with cookies with third parties, inside and outside Europe. We work with partners for various reasons, such as analysing website usage, improving performance, and targeted advertising. For example:
Only with your permission, third parties may also place their own cookies on your device, which can collect personal data. ING refers to its cookie ctatements and privacy statements in our cookie overviews, so you can see how your data may be used by these partners. More information about the third parties we work with and what data we share can be found in the cookie overviews for each ING website (see “What cookies we use”).
"}},{"componentType":"sectionTitle","title":"What cookies we use"},{"componentType":"paragraph","richBody":{"value":"For each ING website covered by this cookie statement, we created an overview of the cookies that are used on that website. These overviews also describe what the cookies are used for and what third parties may be involved.
For more information about the cookies used by Westland Utrecht Bank, please visit westlandutrechtbank.nl/cookie-policy.
"},"textLinks":[{"text":"Cookies overview ing.nl, My ING and the ING App","url":"https://assets.ing.com/m/3d8e614aa86c0bbe/original/pdf_ing-nl-overview-cookies-EN.pdf"},{"text":"Cookies overview art.ing.com","url":"https://assets.ing.com/m/169ba683e22aba5b/original/INGNL_Cookies_Overview_EN_Art.pdf"},{"text":"Cookies overview ING Newsroom","url":"https://assets.ing.com/m/2bf1b3d6e568d4fa/original/INGNL_Cookies_Overview_EN_Newsroom.pdf"},{"text":"Cookies overview ING Intermediaries","url":"https://assets.ing.com/m/c6fdbe066d5ccda/original/INGNL_Cookies_Overview_EN_Intermediaries.pdf"},{"text":"Cookies overview Hypotheekstart","url":"https://assets.ing.com/m/4b7c4e7c4f58e2d6/original/INGNL_Cookies_Overview_EN_Hypotheekstart.pdf"},{"text":"Cookies overview ING Lease","url":"https://assets.ing.com/m/1de364141553e3a0/original/INGNL_Cookies_Overview_EN_Lease.pdf"},{"text":"Cookies overview Transactions Online","url":"https://assets.ing.com/m/218a78a832371c93/original/INGNL_Cookies_Overview_EN_TransactionsOnline.pdf"}]},{"componentType":"sectionTitle","title":"Contact and questions about cookies"},{"componentType":"paragraph","richBody":{"value":"If you want to know more about ING's cookie statement and how we use your personal data, you can send an email to our privacy office: privacyloket@ing.com.
You can also send a letter (without stamp) to:
ING Bank N.V.
Attn. Privacyloket NL
Antwoordnummer 40060
8900 SB Leeuwarden