{"type":"document","data":{"id":"7604d40c-87a1-4225-9e72-b1a9620f77a1","localeString":"en-GB","publishDate":"2026-03-31T14:02:19.211+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Some customers feel discriminated against by us. And that really hit home with us. Because we absolutely do not want that. \r\nWith us, everyone is equal. But some customers sometimes experience it differently. That is why extra steps have been taken to combat experienced discrimination.  We are not there yet, we are learning every day. But we promise to do better. Step by step."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Some customers feel discriminated against by us. And that really hit home with us. Because we absolutely do not want that. \r\nWith us, everyone is equal. But some customers sometimes experience it differently. That is why extra steps have been taken to combat experienced discrimination. \r\nWe are not there yet, we are learning every day. But we promise to do better. Step by step.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/fd17bb11-c58b-472c-a4f7-40acfd1421ee/Large_Web-and-Screen-Overhead-view-of-a-welcome-doormat-on-the-floor-inside","type":"image","width":1920,"original":"https://assets.ing.com/m/3246df33342742e3/original/Large_Web-and-Screen-Overhead-view-of-a-welcome-doormat-on-the-floor-inside.jpg","extension":"jpg"},"title":"Experienced discrimination: no room for it"},"backLink":{"textLink":{"url":"/en/bank/make-appointment","text":"Make an appointment"}}},"flexZone":{"flexComponents":[{"componentType":"cards","cards":[{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"What ING is doing to prevent discrimination","body":"ING Netherlands shares in an open letter to its customers how it takes responsibility to prevent perceived discrimination. ING is responding to 2024 reports from the Ministry of Finance and De Nederlandsche Bank.","date":"2025-05-27","link":{"url":"/en/bank/open-letter"}},{"componentType":"articleCard","cardType":"article","cardSize":"medium","title":"Less questions. More understanding.","body":"In May 2025, we issued an open letter with our apologies and outlined specific actions we are taking to combat discrimination. These actions focus on improving communication and processes, and on continuously listening to customers to better understand their experiences. We also committed to be transparent about our progress.","date":"2025-10-07","link":{"url":"/en/bank/less-questions-more-understanding"}}]}]}}}