{"type":"document","data":{"id":"0a105090-2998-4c76-881b-bb823b22eded","localeString":"en-GB","publishDate":"2026-03-10T13:25:12.222+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Accessible ING products and services"},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"At ING, we have several tools to make your visit to a branch or the use of our services easier.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/0353f04c-4181-42a3-a0ad-15ab93169347/Smiling-woman-pushing-a-man-in-a-wheelchair-down-the-street","type":"image","width":4169,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/e97cfae3b546256/original/Smiling-woman-pushing-a-man-in-a-wheelchair-down-the-street.jpg","extension":"jpg"},"title":"I have a physical disability"},"backLink":{"textLink":{"url":"/en/bank/accessibility","text":"Accessibility and help with banking"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Template for transfer forms"},{"componentType":"paragraph","richBody":{"value":"<p>If you have a visual or motor impairment, it can be difficult to fill in transfer forms in the correct places. To help you with this, we have a special template. The template fits exactly over a transfer form and has cut‑outs for all the fields you need to fill in. This way, you can easily enter the required information in the right spot. You can request the template for free through our customer service.</p><p>Check our <a data-type=\"internal\" href=\"/en/personal/customer-service/phone-numbers\">customer service</a> page to see how you can best reach us.</p>"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/3428c922-2d27-48b0-b6aa-f2b7931b9854/Mal-voor-overschrijvingskaarten","original":"https://assets.ing.com/m/bd92f09d44abad8/original/Mal-voor-overschrijvingskaarten.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"Accessible banking"},{"componentType":"paragraph","title":"Contactless payments","richBody":{"value":"<p>With our debit card you can pay and withdraw money just as you are used to. In addition, you can make contactless payments. This allows you to make payments up to €50 by holding the card near a contactless reader, without entering your PIN code.</p>"},"textLinks":[{"url":"/en/personal/payments/debit-cards/contactless-payments","text":"Contactless payments"}]},{"componentType":"paragraph","title":"Accessible branches","richBody":{"value":"<p>ING has branches and service points throughout the Netherlands, so we are easy to reach. Our branches are accessible for people with disabilities.</p><p><span><span><span><span><span>Note: At ING branches you can only visit by appointment. Check the <a href=\"http://www.ing.nl/particulier/klantenservice/bankzaken-beginnen-of-beeindigen/geldautomaat-of-kantoor-zoeken/index.html\"><span><span><span>location finder</span></span></span></a> to see which ING branch is closest to you.</span></span></span></span></span></p>"}},{"componentType":"sectionTitle"},{"componentType":"paragraph","title":"Accessible ATMs","richBody":{"value":"<p>We find it important that all our customers can use Geldmaat ATMs and deposit machines. Across the Netherlands there are ATMs for withdrawing banknotes. Many of these ATMs have a speech function, especially those located in shops.</p><p>For people who find it difficult to withdraw or deposit banknotes independently, there are also ATMs with assistance. At selected shops of Primera, Bruna, and The Read Shop, staff are available to help with questions about withdrawing or depositing cash.</p>"},"textLinks":[{"url":"/en/personal/payments/cash","text":"Withdraw and deposit cash"}]},{"componentType":"sectionTitle"},{"componentType":"sectionTitle","title":"Your suggestions"},{"componentType":"paragraph","richBody":{"value":"<p>We consider accessibility of all our products and services very important. We regularly investigate how accessible we are and where we can improve.</p><p>We would love to hear your ideas and suggestions for improvement. Check our <a data-type=\"internal\" href=\"/en/personal/customer-service/phone-numbers\">customer service</a> page to see how you can best reach us.</p>"}}]}}}