With the Mobile Banking App, you can manage your banking safely and easily on your smartphone or tablet. The app works with a screen reader. It also has a dark mode and you can adjust the text size up to 200%.
If you need help, you can easily reach us via chat.
If you want to contact an ING employee but don’t find chatting comfortable or convenient, we are also reachable in Dutch Sign Language. This is possible by calling us via KPN Teletolk.
Make sure that your personal 085-number from KPN Teletolk matches the phone number in your ING customer profile.
"},"textLinks":[{"text":"Contactless payment"},{}]},{"componentType":"paragraph","title":"Accessible Branches","richBody":{"value":"ING has branches and service points across the Netherlands so that we remain easily reachable. You can bring your own interpreter, for example a Dutch Sign Language interpreter.
Please note: ING branches can now only be visited by appointment. You can walk into Service Points without an appointment. Check the location finder to see which location is closest to you.
"}},{"componentType":"paragraph","title":"Accessible ATMs","richBody":{"value":"We find it important that all our customers can use Geldmaat cash and deposit machines. Across the Netherlands there are ATMs where you can withdraw banknotes.
For people who find it difficult to withdraw or deposit money independently, there are also ATMs with assistance. At ATMs in selected stores such as Primera, Bruna and The Read Shop, staff are available to answer questions about withdrawing or depositing banknotes.
We consider the accessibility of all our products and services very important. We regularly assess how accessible we are and whether we can make improvements.
We would love to hear your ideas and suggestions for improvement. Visit our customer service page to see how you can best contact us.
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