{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Accessible ING products and services","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"ING app"},{"componentType":"paragraph","richBody":{"value":"<p>With the ING app, you can manage your banking safely and easily on your smartphone or tablet. The app works with a screen reader. It also has a dark mode and you can adjust the text size up to 200%.<br />If you need help, you can easily reach us via the chat from the app.</p>"},"textLinks":[{"text":"Accessible Mobile Banking","url":"/en/personal/digital-banking"}]},{"componentType":"sectionTitle","title":"Accessible Banking"},{"componentType":"paragraph","richBody":{"value":"<p>If you want to contact an ING employee but don’t find chatting comfortable or convenient, we are also reachable in Dutch Sign Language. This is possible by calling us via <a href=\"http://www.kpnteletolk.nl\">KPN Teletolk</a>.</p><p>Make sure that your personal 085-number from KPN Teletolk matches the phone number in your ING customer profile.</p>"},"textLinks":[{"text":"Contactless payment"},{}],"title":"Calling with KPN Teletolk"},{"componentType":"paragraph","richBody":{"value":"<p>ING has branches and service points across the Netherlands so that we remain easily reachable. You can bring your own interpreter, for example a Dutch Sign Language interpreter.</p><p>Please note: ING branches can now only be visited by appointment. You can walk into Service Points without an appointment.  Check the <a href=\"http://www.ing.nl/particulier/klantenservice/bankzaken-beginnen-of-beeindigen/geldautomaat-of-kantoor-zoeken/index.html\">location finder</a> to see which location is closest to you.</p>"},"title":"Accessible Branches"},{"componentType":"paragraph","richBody":{"value":"<p>We find it important that all our customers can use Geldmaat cash and deposit machines. Across the Netherlands there are ATMs where you can withdraw banknotes.<br />For people who find it difficult to withdraw or deposit money independently, there are also ATMs with assistance. At ATMs in selected stores such as Primera, Bruna and The Read Shop, staff are available to answer questions about withdrawing or depositing banknotes.</p>"},"textLinks":[{"text":"Withdraw and deposit money","url":"/en/personal/payments/cash"}],"title":"Accessible ATMs"},{"componentType":"sectionTitle"},{"componentType":"sectionTitle"},{"componentType":"sectionTitle","title":"Your Suggestions"},{"componentType":"paragraph","richBody":{"value":"<p>We consider the accessibility of all our products and services very important. We regularly assess how accessible we are and whether we can make improvements.</p><p>We would love to hear your ideas and suggestions for improvement. Visit our <a data-type=\"internal\" href=\"/en/personal/customer-service/phone-numbers\">customer service</a> page to see how you can best contact us.</p>"}},{"componentStyle":"default","componentType":"linkList","iconTitle":{"title":"More information"},"textLinks":[{"text":"All contact options","url":"https://www.ing.nl/en/servicehub/contact/retail-closed/contactinfo-customerservice-personal"},{"text":"Terms and conditions","url":"/en/personal/payments/rates/current-accounts"}]},{"componentType":"paragraph","richBody":{"value":"<p></p>"}}]},"hasMacro":false,"id":"bbc4fa34-21b9-461d-a57b-54c984ada8e1","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Accessibility and help with banking","url":"/en/bank/accessibility"}},"componentType":"productHeader","coreHeader":{"body":"Read here how we help you manage your banking as smoothly as possible.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/13520eebb80249b1/original/Sign-language.jpg","transformBaseUrl":"https://assets.ing.com/transform/f20541f3-f90b-4c94-a860-0118070a2f68/Sign-language","type":"image","width":450},"subtitle":"Banking when you are deaf, hard of hearing, or have difficulty speaking.","title":"I am deaf, hard of hearing, or have difficulty speaking"}},"publishDate":"2026-05-11T11:39:45.905+02:00"}}