The ING App, Mijn ING, and ing.nl support the use of screen readers. Screen readers can read aloud the information displayed on a screen in an app or on a website.
"}},{"componentType":"sectionTitle"},{"componentType":"paragraph","title":"ING App","richBody":{"value":"We work every day to improve our products. It’s possible that not everything works perfectly yet, but we are working hard to make it better.
"}},{"componentType":"sectionTitle","title":"Card with a Notch"},{"componentType":"paragraph","richBody":{"value":"At ING we have accessible debit cards and credit cards. The debit card has a round notch on the side. Credit cards have an angular notch. This is especially useful for customers with visual impairments to quickly recognize cards and use them in the correct way.
Eventually, all ING debit cards and credit cards worldwide will be replaced with accessible versions. Customers do not need to do anything. You will receive a card with a notch when your current debit card or credit card is replaced.
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/9053ac96-89b5-4f0e-b9ba-f965ef65908a/Betaalpas-Front-inkeping-01-2026","altTextNL":"Betaalpas met ronde inkeping","original":"https://assets.ing.com/m/6649d148af7b958c/original/Betaalpas-Front-inkeping-01-2026.png","extension":"png"}},{"componentType":"paragraph","richBody":{"value":""},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/41d20e42-718c-4865-a294-05b7cac0723f/Credit-Front-inkeping-01-2026","altTextNL":"Creditcard met hoekige inkeping","original":"https://assets.ing.com/m/ac3d3dc74d8b4c1/original/Credit-Front-inkeping-01-2026.png","extension":"png"}},{"componentType":"sectionTitle","title":"Bank Statements in Braille"},{"componentType":"paragraph","richBody":{"value":"Together with the Eye Association Netherlands (Oogvereniging), we developed statements in braille. If you manage your banking with an orange package, you can request free braille statements for your payment and savings accounts. Check our customer service page to see the best way to contact us.
"},"alignedImage":{"position":"bottom","transformBaseUrl":"https://assets.ing.com/transform/198fb05b-931c-4942-adb2-9fd6ff36c25f/Papier-met-braille_tcm162-183421","original":"https://assets.ing.com/m/71d32b125eb77c75/original/Papier-met-braille_tcm162-183421.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"Accessible Banking"},{"componentType":"paragraph","title":"Larger Text in the App","richBody":{"value":"If you have set larger text on your iPhone or iPad, you will now also see this in the overview of the ING App — and soon in the rest of the app as well.
"}},{"componentType":"paragraph","title":"Voice Control","richBody":{"value":"More and more features are becoming available through voice control. Think of Siri and Google Assistant, which can answer questions or carry out spoken commands. This technology is developing rapidly, and we closely follow these developments. Our ambition is that you will also be able to use voice control to give commands to the ING App and Mijn ING.
"}},{"componentType":"paragraph","title":"Accessible Telephone Banking","richBody":{"value":"With the Saldolijn, you can pay bills, transfer money, and check your balance 24 hours a day, 7 days a week, from any phone. To use the Saldolijn, you only need an access code. You can request this via 020 22 888 44.
"}},{"componentType":"sectionTitle"},{"componentType":"paragraph","title":"Accessible Branches","richBody":{"value":"ING has branches and service points throughout the Netherlands, to ensure accessibility. Our branches are accessible for people with disabilities.
Please note: ING branches can now only be visited by appointment.
At an ING Service Point, you can receive personal help with digital banking. You are welcome without an appointment. Service points can be found in shops such as Primera, The Read Shop, Bruna, as well as in drugstores and libraries.
"},"textLinks":[{"url":"https://www.ing.nl/particulier/klantenservice/bankzaken-beginnen-of-beeindigen/geldautomaat-of-kantoor-zoeken","text":"Find an ING branch or Service Point near you"}]},{"componentType":"sectionTitle"},{"componentType":"paragraph","title":"Accessible ATMs","richBody":{"value":"We find it important that all our customers can use Geldmaat cash and deposit machines. Across the Netherlands, you’ll find ATMs where you can withdraw cash. Many of these machines have a speech function, especially those located in stores. For people who find it difficult to withdraw or deposit money independently, some ATMs also offer assistance. At selected Primera, Bruna, and The Read Shop stores, staff are available to answer questions about withdrawing or depositing banknotes.
"},"textLinks":[{"url":"/en/personal/payments/cash","text":"Withdraw and deposit money"}]},{"componentType":"sectionTitle"},{"componentType":"sectionTitle"},{"componentType":"sectionTitle","title":"Your Suggestions"},{"componentType":"paragraph","richBody":{"value":"We find accessibility of all our products and services very important. We regularly assess how accessible we are and where we can improve.
We would love to hear your ideas and suggestions for improvement. Visit our customer service page to see how you can best contact us.
"}}]}}}