{"type":"document","data":{"id":"fda48ab7-1e06-4171-b863-bdfd49ebab5d","localeString":"en-GB","publishDate":"2026-04-02T22:58:09.917+02:00","contentType":"onecms:categoryPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"You want to manage your banking in a way that suits you. That’s why we make our services and products as accessible as possible. We provide support and continue to improve. 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envelopes"}]},{"componentType":"linkList","iconTitle":{"icon":{"transformBaseUrl":"https://assets.ing.com/transform/255955c7-d40b-4037-a9ac-90aad80609a9/Cards-Card_Orange_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/157940533124bfb2/original/Cards-Card_Orange_Outline.svg","extension":"svg"},"title":"Using the debit card"},"textLinks":[{"url":"/en/personal/payments/debit-cards/debit-card","text":"Request a card"},{"url":"https://www.locatiewijzer.geldmaat.nl/en/","text":"Geldmaat locations for withdrawing cash"},{"url":"/en/personal/payments/debit-cards/limits","text":"Change debit card limit"},{"url":"/en/personal/payments/debit-cards/loss-or-theft","text":"Block card"}]},{"componentType":"linkList","iconTitle":{"icon":{"transformBaseUrl":"https://assets.ing.com/transform/2f6736b7-8c7c-45c8-92de-d2f9861ddd89/Products-Umbrella_Outline","type":"image","width":32,"altTextEN":"bank account with insurance","altTextNL":"zichtrekening met verzekering","altTextFR":"compte bancaire avec assurances","original":"https://assets.ing.com/m/390b6cf5d71f8890/original/Products-Umbrella_Outline.svg","extension":"svg"},"title":"Banking with the help of another person"},"textLinks":[{"url":"https://www.geldmaat.nl/nl/hulp-nodig/assistentie","text":"Geldmaat with assistance"},{"url":"/en/personal/customer-service/change-personal-details/manage-banking-authorisation","text":"Authorize someone"},{"text":"Social organizations"}]},{"componentType":"linkList","iconTitle":{"icon":{"transformBaseUrl":"https://assets.ing.com/transform/f52818ae-9791-4ef7-9799-d3f991c2e3b4/Functionalities-Lock_Confirmation_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/5b979bd44d912a17/original/Functionalities-Lock_Confirmation_Outline.svg","extension":"svg"},"title":"Safe banking"},"textLinks":[{"url":"/en/bank/safe-banking/report-fraud","text":"Report fraud to the Hotline"},{"url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude","text":"More types of scams and fraud"},{"url":"https://zowerktfraude.nl/","text":"Recognising & preventing fraud"},{"url":"/en/bank/safe-banking/5-bs/update-your-browser-and-operating-system","text":"Which browser, even with screen reader"}]},{"componentType":"linkList","iconTitle":{"icon":{"transformBaseUrl":"https://assets.ing.com/transform/244a4216-0c88-4f06-9997-cbd972920aa5/Contact-Chat_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/3099ca577e36aad0/original/Contact-Chat_Outline.svg","extension":"svg"},"title":"Contact"},"textLinks":[{"url":"/en/personal/customer-service/phone-numbers","text":"Contact with customer service"},{"url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat","text":"Start a chat"},{"url":"/particulier/klantenservice/bankzaken-beginnen-of-beeindigen/geldautomaat-of-kantoor-zoeken","text":"ING branches and service points"},{"url":"/en/bank/safe-banking/report-fraud","text":"Fraud, theft, or losing your card"},{"url":"/en/bank/about-ing/complaints","text":"Not satisfied?"},{"url":"/en/bank/accessibility/digital-together","text":"Digital Together: Step-by-step help"}]},{"componentType":"sectionTitle","title":"Accessibility at ING"},{"componentType":"paragraph","richBody":{"value":"<p>We consider accessibility important. In our statement, you can read more about which accessibility rules apply, how we as a bank comply with them, and how you can report it if something is not accessible.</p>"}},{"componentType":"cta","textLink":{"url":"/en/bank/accessibility/statement","text":"Information about accessibility"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Discover"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Digital banking workshop","intro":"Sign up for a workshop in your area","image":{"transformBaseUrl":"https://assets.ing.com/transform/0201f571-6984-4800-9523-5a88a65c4c09/Father-and-daughter-look-at-mobile-device-at-bedtime","type":"image","width":5760,"original":"https://assets.ing.com/m/77a8976039ae628a/original/Father-and-daughter-look-at-mobile-device-at-bedtime.jpg","extension":"jpg"},"link":{"url":"https://www.ing-events.nl/bijeenkomsten"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"Practice with Steffie","intro":"Steffie explains","image":{"transformBaseUrl":"https://assets.ing.com/transform/755d2717-44fd-40a6-a56e-eba4f1aca6f3/steffie-nl-zo-werkt-het","type":"image","width":225,"altTextEN":"Steffie.nl zo werkt het!","altTextNL":"Steffie.nl zo werkt het!","original":"https://assets.ing.com/m/17f0d23bd9abaedf/original/steffie-nl-zo-werkt-het.png","extension":"png"},"link":{"url":"https://bankieren.steffie.nl/nl/ing/"}}]}]}}}