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You can still transfer money to and receive money from Ukraine. The National Bank of Ukraine has, however, imposed restrictions. Banks in Ukraine may refuse payments based on these restrictions.
To facilitate sending money to loved ones or people in need as a result of the war in Ukraine, ING reimbursed the costs of transactions to Ukraine after the outbreak of the war. These costs were refunded to customers afterward when the cost option “OUR” was selected.
At present, we see that payment traffic to Ukraine has returned to a level comparable to the situation before the war in Ukraine. Donations have decreased significantly, and we have therefore decided to stop reimbursing these transactions.
As of 12 May 2023, customers are again charged fees for transactions to Ukraine.
ING is not liable for delays in the execution of payment orders nor for the non-receipt of funds by the beneficiary.
"},"title":"Can I still transfer money to Ukraine?"},{"richBody":{"value":"Yes, transfers are still possible.
However:
ING is not liable for:
Yes, but:
ING is not liable for delays or non-delivery of funds.
"},"title":"Can I still transfer money to Belarus?"},{"richBody":{"value":"The standard currency is euro (EUR). The Ukrainian hryvnia is not supported by ING. The beneficiary’s bank may convert the euros into the local currency or apply a foreign exchange surcharge
"},"title":"Which currency should I use when transferring money to Ukraine?"},{"richBody":{"value":"No. ING no longer performs transactions in Russian ruble (RUB) and Belarusian ruble (BYN)
"},"title":"Can I still receive and transfer money from my Foreign Currency Account in Russian rubles or Belarusian rubles?"},{"richBody":{"value":"There are restrictions on transferring money to these countries. You may initially see your transfer listed as “reservation.” If your transaction is still marked as “reservation” after 7 days, please contact us.
"},"title":"I have transferred money to Ukraine, Russia or Belarus and I see “reservation” next to the transfer. What is going on?"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":""},"title":"Use of debit cards and credit cards"},{"accordionList":[{"richBody":{"value":"At the moment, this is uncertain. A card payment or cash withdrawal may be blocked by payment service providers. Please also be aware that due to disrupted communication connections or malfunctioning computer systems, card payments may sometimes not be processed.
"},"title":"Can I still use my ING debit card or credit card to withdraw cash and/or make payments in Ukraine?"},{"richBody":{"value":"No, paying or withdrawing cash with your ING debit card or ING credit card in Russia is done via the VISA or MasterCard network. VISA and MasterCard have no longer supported this in Russia since 5 March 2022, which is why your ING debit card and/or ING credit card no longer works there in shops or at ATMs.
"},"title":"Can I still use my ING debit card or credit card to withdraw cash and/or make payments in Russia?"},{"richBody":{"value":"Yes, payments and ATM withdrawals made with a debit card issued by a Ukrainian bank are accepted. You should be aware, however, that disrupted communication connections or systems in Ukraine being out of service may result in card payments not being processed or being delayed.
"},"title":"Can I continue to use the debit card from my account with a Ukrainian bank in the Netherlands?"},{"richBody":{"value":"No, debit cards issued by Russian banks that operate via the VISA and MasterCard networks can no longer be used. Since VISA and MasterCard have no longer supported this payment traffic from 5 March 2022, your Russian debit card and/or credit card no longer works in shops or at ATMs, either within or outside Russia. As a result, it is not possible to pay or withdraw cash in the Netherlands using these Russian debit cards.
"},"title":"Can I continue to use the debit card from my account with a Russian bank in the Netherlands?"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":""},"title":"General payment accounts"},{"accordionList":[{"richBody":{"value":"Your account will never be blocked by us without reason. However, if you live in Russia or Belarus or hold Russian or Belarusian nationality, it is possible that your account may be (partially) blocked due to sanctions imposed by the European Union.
In addition, if we detect unusual activity on your account, we will investigate further to understand what is happening. We do this for all our customers. If we find anything that violates our terms and conditions, we may block your account.
"},"title":"Can my payment account be blocked because I have a connection with Ukraine/Russia?"},{"richBody":{"value":"Yes, that is possible. This page explains how you can arrange this.
"},"title":"Can a Ukrainian refugee open a payment account with ING?"},{"richBody":{"value":"Yes, that is possible. This special page explains how you can arrange this yourself.
Important to know: The required minimum balance on the payment account is €0. Any positive balance will be transferred to the IBAN account you have provided. If you want to transfer your balance to an account outside the SEPA area, please arrange this yourself first via My ING. Please note: charges apply for this.
"},"title":"Can I also cancel a payment account that I have opened?"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":""},"title":"Donate yourself or organize a fundraiser?"},{"accordionList":[{"richBody":{"value":"Some charities create an ING Payment Request and share it with you. However, there is a maximum amount for a single ING Payment Request, which is €5,000 in total. If a request is used multiple times and the total of all donations exceeds €5,000, the request will no longer work.
If you receive an ING Payment Request for a donation, it’s always good to check the following:
If you have doubts or suspect fraud, report this to ING as soon as possible via ou
"},"title":"Can I donate money via an ING payment request (created by a charity)?"},{"richBody":{"value":"Yes, that is possible. You can create one in My ING or in the app. However, there is a maximum amount you can collect through a single ING Payment Request, which is €5,000 in total. If a request is used multiple times and the total of all donations exceeds €5,000, the request will no longer work. In that case, it’s better to share a bank account number so people can transfer their donation.
"},"title":"I want to raise money myself. Can I use an ING Payment Request so others can donate?"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"At ING, we closely monitor developments. On our Overview page, you can find more information that may be relevant for you.
"},"title":"Overview page"},{"componentStyle":"default","componentType":"linkList","iconTitle":{"title":"Relevante links"},"textLinks":[{"text":"5 questions about SWIFT (dnb.nl)","url":"https://www.dnb.nl/algemeen-nieuws/nieuwsbericht-2022/vijf-vragen-over-swift-update-4-maart/"},{"text":"Updates on giro (payment) traffic (Dutch Payments Association)","url":"https://www.betaalvereniging.nl/actueel/nieuws/giraal-betalingsverkeer-rusland-belarus/"},{},{}]}]},"hasMacro":false,"id":"6bde019f-fac4-4106-b05f-74bcbd7bbb32","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Make an appointment","url":"/en/bank/make-appointment"}},"componentType":"productHeader","coreHeader":{"body":"Developments are changing rapidly. We do our best to inform you as well as possible through this page, but it may happen that events overtake us.\r\nWe have listed the most frequently asked questions and the answers currently available.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/3ac2f7cdc15a3251/original/LOW-ANGLE-VIEW-OF-PERSON-HOLDING-HANDS.jpg","transformBaseUrl":"https://assets.ing.com/transform/57df2c00-89a5-4fe7-a38a-80ee991c54e6/LOW-ANGLE-VIEW-OF-PERSON-HOLDING-HANDS","type":"image","width":2981},"subtitle":"Frequently asked questions and answers","title":"Situation in Ukraine & your daily banking"}},"publishDate":"2026-06-17T16:04:40.204+02:00"}}