In line with ING’s policy, you can report a whistleblower concern when you are part of one of the following groups:
> Note: This does nót include customers. Customer complaints can be reported via a separate channel: Make a complaint via chat or over the phone.
Should you be part of one of the above mentioned groups, then you can report a whistleblower concern (only) when it concerns the following subjects or behaviours:
When you are part of one of the above mentioned groups, you can report a whistleblower concern when the subject of the report is one (or more) of the above mentioned behaviours.
Filing a report can be done in writing or orally (and, if desired, anonymously):
After having received your request to report a whistleblower concern orally rather than in writing, you will be contacted within 7 days by ING, to arrange an appointment for a phonecall or a conversation in person on location.
Below, you can see what questions will be asked when reporting a concern:
"}},{"componentType":"highlight","richBody":{"value":"When reporting a whistleblower concern, you will be asked the following questions:
Next, you will be asked to choose your own password, to make sure that you can log back on, to see the reply messages by ING and/or any updates on the status of your filed report.
Please take care to safekeep your Vault-ID and password, to make sure you can always log on again, at a later moment.
"}},{"componentType":"paragraph","title":"ING Whistleblower Policy","richBody":{"value":"ING’s policy for reporting (whistleblower-)concerns (https://ing.com/about-us/compliance/whistleblower-policy) is there to encourage (ex-)employees, ING-applicants and other parties having a business relationship with ING, to speak up when they notice or experience any (suspected) misconduct or undesirable behaviours at ING.
After a report is received via an ING reporting channel (in writing (Vault Platform) or orally (via the telephone or in person), the reporter will receive a confirmation of receipt within 7 days (in writing).
In case a report is filed in writing, then ING will send a follow-up message within the next 7 days (via the Vault Paltform), offering the reporter a chance to (orally) elaborate on the details of the filed report.
Based on the information provided by the reporter, ING will further evaluate the filed report.
In most cases, additional contact with the reporter will be necessary to obtain additional information regarding the filed (whistleblower-)concern. If necessary, the reporter will be contacted via the reporting channel (Vault Platform or orally) that the reporter originally chose for filing their concern.
Within 3 months (in exceptional cases with a maximum of 6 months) the reporter will be notified of any (possible) follow-up to the filed concern.
We strive for utmost carefulness when handling (whistleblower-)concerns, ensuring the protection of the identity of reporters and guaranteeing confidentiality, within the limits as described in (Dutch) legislation and regulation.
"}},{"componentType":"paragraph","title":"Reports by customers can be filed via a different channel","richBody":{"value":"The above mentioned reporting channel(s) are not intended for (whistleblower-)reports by customers. Our customers can file any complaint they may have about ING’s products and/or services, at the Customer Services Desk: Make a complaint via chat or over the phone.
Should we receive a report via the whistleblower channel(s) that does not meet the requirements (party or subject) - for instance when it concerns a report by a customer - then this report will not be automatically sent on. As our customer, you can send your report or complaint to our Customer Services Desk (see above) for further handling.
"}}]}}}